Terms & conditions

Terms and Conditions

These are the terms and conditions on which we supply goods to you. These terms tell you who we are, how we will supply goods to you, how you or we may change or end the contract, and what to do if there is a problem amongst other important information. 

Please read these terms in full before submitting an order on the website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms. If you think we have made an error in these terms or a change is required, please contact us to discuss

1.1 Website access

(a) It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

1.2 Use of website

(a) This website may be used for your own private purposes and in accordance with these terms and conditions. 

(b) You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

1.3 Website uptime

(a) All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

(b) Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

1.4 Links to and from other websites

(a) Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.5 Contact

(a) To contact us telephone our shop on 02837514455 or email our customer service team on sales@dartcity.co.uk

(b) If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.6 Disclaimer

(a) Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

(b)  Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.

(c) The packaging of the goods may vary from that shown in images on our website.

1.7 Placing Orders

(a) Your order will be processed and delivered without undue delay. Estimated delivery times are provided at checkout. If for any reason we cannot dispatch an order right away, we will notify the customer in writing to advise of the situation. 

(b) We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

(c) If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. This may be anything from supply issues to courier delays; however we will always contact you if we feel this may be the case and if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

1.71 Making changes to orders

(a) If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract under heading 1.9

1.8 Shipping

(a) Postage and carrier charges are calculated based on the delivery address and total weight of the order

(b) Please allow for up to 7 working days for delivery following the dispatch of your order. 

(c) For UK deliveries: we aim to dispatch the goods within 24 hours (excluding weekends, UK Holidays and Bank Holidays) of your order being accepted. We aim to deliver the goods within 3-5 days of dispatch (excluding weekends, UK Holidays and UK Bank Holidays).

For deliveries outside of the UK, including The Isles: expected delivery dates are dependent upon the destination country

(d)  Larger goods such as dartboards, mats, cabinets etc will require a signature upon delivery. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox then the carrier will either re-attempt up to a total of 3 tries, or a card may be left to advise re-delivery or collection options.

(e) If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel and refund the order, minus any postage and non-delivery surcharges

(f) The goods will be your responsibility from the time we deliver the goods to the address you gave us. You own the goods once we have received payment in full.

1.9 Cancellations

(a) All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

(b) Your right to cancel an order for goods starts the moment you place your order and ends upon dispatch of the order. Once delivered you have 14 days to exercise a return under change of mind. If you are a consumer then for most goods bought online you have a legal right to change your mind within 14 days and receive a refund, less the costs of the return. To qualify items must be:

(i) Unused in their original packaging

(ii) not excluded under any other heading in these terms

For damaged or faulty deliveries please see 1.10

(c) To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

(d) If you wish to cancel the order for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must ensure that the goods are packaged adequately to protect against damage. The goods must be in their original condition, unused, in their original packaging and include any accessories or items supplied with them. You must either return the goods in person to where you bought them, post them back to us at Dartcity, 1d Dobbin Street, Armagh, BT61 7QQ; or we can offer DPD collection from your home for £9.95.

If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. We recommend that you obtain proof of posting or use a recorded/insured service for returning any items. We cannot be held responsible for goods lost or damaged in transit.

1.91 Returns and refunds

(a) If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

(b) We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

(c) Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

(d) You will not have any right to cancel an order for the supply of any of the following goods:

(i) the supply of goods that are made to the customer's specification or are clearly personalised.

(ii) the supply of newspapers, periodicals or magazines.

(e) In addition you will lose your right to cancel if you:

(i) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(ii) unseal audio, video recordings or computer software that were sealed at the time of delivery

(iii) combine goods with other goods after delivery so that they become inseparable.

(f) If you are ending a contract for a reason set out at (i) to (iv) below, the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:

(i) We have told you about an upcoming change to the goods or these terms which you do not agree to

(ii) We have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed

(iii) There is a risk that supply of the goods may be significantly delayed because of events outside our control

(iv) You have a legal right to end the contract because of something we have done wrong

(g) If you are entitled to a refund under these terms, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described elsewhere in these terms.

1.10 What if my item arrives damaged?

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract

(a) If your order arrives with a fault or courier damage, then please notify us in writing, including pictures, within 7 calendar days of receipt of your order. You can do this via our customer services email sales@dartcity.co.uk. Failure to do so within 7 days will mean forfeit of your rights under heading 1.10(b)

(b) Once notified of an item arriving defective, we will take necessary steps to resolve the issue. This may mean returning the item for and exchange or refund. Or we may offer a partial refund if the customer is able and agrees to providing their own repairs. Any partial refunds and repair costs MUST be agreed in advance with Dartcity. We will not reimburse for works and repairs carried out without our prior knowledge. 

(i) We will reimburse any costs for defective items which we ask to be sent back

(ii) This does not apply to items that incur damage or faults after being used

(c) We will pay the costs of return:

If the goods are faulty or mis-described; or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return

1.11 Warranty

(a) Most of our goods are supplied with a 12 month guarantee. If an item develops a fault that is deemed to have happened under fair use, then we will attempt to resolve it via manufacturers guarantee. 

(b) Please note that warranty fulfilment is entirely up to the manufacturer and contacting us does not guarantee the product will be covered

(c) We or the manufacturer may request that the faulty item is returned to either themselves, or us. 

(d) Whilst products are covered under warranty; postage cost are not. This means any postage incurred by items affected under 1.11(c) will be the responsibility of the customer. This may or may not include the cost if return for refurbished/replacement item

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:

· Up to 30 days: if your goods are faulty, then you can get an immediate refund.

· Up to 12 months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases.

Your legal rights as described above are subject to the following exclusions and limitations:

(a) damage from normal wear and tear

(b) wilful or accidental damage

(c) negligence or misuse or use other that for normal purposes

(d) modifications/alterations to the product

(e) coatings – these will naturally deteriorate over time during usage

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