Returns

Receiving your order

We hope that your receive your order in good time and in perfect condition; but the world is not perfect and things can go wrong. In the event that it appears to have been our fault and you've received the incorrect order or are missing items, please contact us within 14 days of receipt and we will be sure to resolve any problems

If you have not received your order, please contact us within 14 days of dispatch and we will investigate the problem and offer resolution. 

Faulty or Damaged Items

If there is a problem with any of the goods, please contact us within 28 days of receipt. We will resolve any problems with a replacement or refund. We may require you to return the faulty goods, and will arrange at our own expense in these cases. If an item develops a fault after this timeframe, then feel free to contact us and we will attempt to help in accordance with our warranty policy under Terms & Conditions

Cancelling an Order/Exchanges/Refunds

If you are not entirely satisfied with your goods you have the right to cancel your order. To do this, please contact us. You do not have to give us a reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future.

If you wish to return your items for an exchange or refund, you must return the goods to us at your own expense. This must be done within 14 days of purchase. However, please feel free to contact us at any time when considering returning any product for whatever reason and we will endeavour to accommodate you to the best of our ability. You must ensure that the goods are packaged sufficiently to protect against damage. We highly recommend that you obtain proof of posting or use a recorded/insured service for returning any items as we regret we cannot be held responsible for goods lost or damaged in transit.

All items for exchange or return must be returned in new condition with all tags and packaging. All items will be inspected upon receipt. We cannot accept clothing or consumables that have been used, and any such goods will be returned to sender without refund. 

In the case of dart sets specifically, if you return a set with damaged flights/shafts we will withhold the cost of replacing a full set of each. 

Any Personalised Item(s) ( Flights, Shafts, Surrounds, Clothing etc) cannot be returned for a refund or exchange. This does not affect your statutory rights.

PLEASE RETURN ALL GOODS TO

Dartcity
9B Station Rd,
Armagh,
BT61 7NP

This cancellation policy does not affect your legal rights.